Key Takeaways for the URAC 2024 Performance Measurement Reports
URAC recently released its 2024 performance reports (Performance Measurement Results - URAC) for specialty pharmacies, mail service pharmacies, and pharmacy benefit management (PBM) organizations.
Key takeaways include the following:
- 99.9+% of prescriptions are filled with no dispensing or distribution errors.
- When a dispensing error occurred, it was most likely due to incorrect quantity.
- When a distribution error occurred, it was most likely delivered to the wrong location despite having the correct patient address.
- On average, mail service pharmacies fill prescriptions within 1.93 days and specialty pharmacies within 6.01 days.
- For mail order pharmacies and PBMs, 97+% of prescriptions are dispensed as generics, branded generics or brands for which members paid a generic co-pay.
Performance measurement for the 2024 reporting year aligns with Phase 2 of URAC’s measurement process where mandatory performance measures are subject to an external data validation process.
With the URAC 2025 reporting cycle starting soon, there is still time to identify areas of opportunity for improvement and ensure ongoing compliance with program standards for this or next year.

Questions? Contact us at
info@adventadvisorygroup.com and we will connect you with one of our URAC performance measure specialists.
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